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Why isn't my legacy Windows Media custom content playing?
Chris Plapp, Last modified by Chris Plapp January 15 2016 03:08 PM

Learn360 has been forced to end support for legacy Windows Media format custom content as browsers and video player plugins continue to remove support for this old format.


Previously, this was supported through the use of the Learn360 Silverlight player, however browsers such as Chrome have ended support for Silverlight altogether.


The two primary players used on Learn360 (Kaltura and JW Player) no longer support playback of Windows Media content either.


How do I resolve this issue?

To resolve this issue, you must convert your custom content into the MP4 format and replace the files on your server.  The custom content metadata will need to be updated on Learn360 to utilize these new MP4 versions.


Support video and audio formats for custom content.


Very limited playback is offered using the Internet Explorer browser, or Firefox as well:


Internet Explorer:

If you visit a custom video in Windows Media format, look at the very bottom of your IE browser window.  You should see a ribbon bar prompting you to allow the Windows Media plugin to run.  Once you allow this, the Windows Media player plugin should load and allow you to playback the file.



Firefox will utilize the VLC web plugin, but you will need to have the desktop application installed first.  VLC is a free and open source cross-platform multimedia player and framework that plays most multimedia files as well as DVDs, Audio CDs, VCDs, and various streaming protocols.  Download from their website.

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