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Why can't I download certain videos?
Chris Plapp, Last modified by Chris Plapp July 30 2018 02:47 PM

Currently, content from the following three producers, and the entire Criterion On Demand, Feature Films collection do not have a download option available:

  • A&E
  • BBC
  • BBC Worldwide Learning
  • Health Nuts Media
  • HBO
  • Feature Films Collection from Criterion On Demand (Canada Only)


Due to licensing restrictions, titles from the above list of producers are protected with a digital rights management solution (DRM).  Our DRM solution does not currently support downloading of files and therefore no download option exists for these titles.


Any title with this restriction will have the following message displayed on the Download tab, "This title is not available to download due to licensing restrictions."


Feature Films (certain Canadian customers only) are currently not available for download. Should you require any additional information, please contact  Criterion Pictures Customer Support at 800.668.0749.


More information on the new Universal DRM solution can be found here.

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