Not Receiving Retrieve Username or Reset Password Emails?
Chris Plapp, Last modified by Chris Plapp September 22 2016 09:14 AM
If you are not receiving your verification or reset email
Not sure where that email was sent? Here are some tips to help you find it.
1. Search for the email
We'll send the email from "firstname.lastname@example.org," so you can quickly search for it. If it isn't in your inbox, check your folders. If a spam filter or email rule moved the email, it might be in the Spam, Junk, Trash, Deleted Items, or Archive folder.
2. Make sure you're checking the correct email account
If you're looking for a password reset email, make sure you're checking the correct email inbox. It will only be sent to the email address that you added to your account.
3. Resend the email
To resend a reset email, repeat the steps to reset your password and we'll send another copy to the email address on file.
4. Make sure that you're getting email
If you're not getting any email, you might need to contact your email service provider for help.
5. Contact us
If you still can't find the reset email, please use the Contact Us menu option at the top of the support center to contact our support department for assistance.